Refund Policy

Air Next Holydays aims to provide clear and fair cancellation and refund procedures for our customers. However, refund eligibility may depend on the specific travel package, booking conditions and third-party service providers involved in the reservation.

Customers who wish to cancel a confirmed booking should contact Air Next Holydays as soon as possible.

Cancellation requests should include the customer's name, booking ID and relevant travel information.

Refund eligibility may depend on:

• The cancellation date.
• The selected travel package.
• Airline cancellation rules.
• Hotel cancellation rules.
• Transportation provider policies.
• Tour operator or supplier conditions.
• Whether the booking is refundable or non-refundable.
• Any applicable taxes, service charges or administrative fees.

Certain services or bookings may be completely or partially non-refundable.

Examples may include discounted promotional packages, non-refundable hotel reservations, certain airline tickets, special offers and services purchased under restrictive supplier conditions.

If a service is cancelled by a supplier and a refund is made available to Air Next Holydays, the eligible amount may be passed to the customer after applicable deductions and processing requirements.

In circumstances where Air Next Holydays cancels a service or package, customers will be informed as soon as reasonably possible.

Depending on the circumstances and the terms of the affected booking, customers may be offered an alternative arrangement, rescheduling option or eligible refund.

Airline tickets are subject to the rules and conditions of the relevant airline.

If an airline cancels or significantly changes a flight, the available refund, rebooking or alternative options will depend on the airline's applicable policy.

Hotel bookings may have different cancellation deadlines and refund conditions.

Where a hotel booking is non-refundable or the applicable cancellation deadline has passed, Air Next Holydays may be unable to recover the amount from the hotel provider.

Visa processing fees, application fees, government charges and other official documentation fees may be non-refundable once submitted or paid to the relevant authority or service provider.

Visa approval decisions are made by the relevant government or immigration authority and are outside the control of Air Next Holydays.

Approved refunds will normally be processed after the required cancellation and supplier procedures have been completed.

The time required for a refund may vary depending on the payment method, bank, payment provider, airline, hotel or other service provider.

Where applicable, payment gateway fees, bank charges, transaction fees or other non-refundable processing costs may be deducted from an eligible refund.

If a customer accidentally makes a duplicate payment, the customer should contact Air Next Holydays immediately with the relevant transaction details.

After verification, eligible duplicate payments may be refunded subject to applicable payment processing charges.

Where reasonably possible, approved refunds will be returned through the original payment method used for the booking.

Additional verification may be required before a refund is processed.

To request a cancellation or refund, please contact Air Next Holydays and provide:

• Customer name
• Booking ID
• Email address
• Phone number
• Reason for cancellation
• Relevant payment or transaction information

Requests to change travel dates may be treated as a booking modification rather than a cancellation.

Additional charges may apply depending on airline, hotel, transportation or package conditions.

Refunds or alternative arrangements for events beyond reasonable control may be subject to the policies of the relevant suppliers and service providers.

Such events may include severe weather, natural disasters, government restrictions, strikes, political events, transportation disruptions or other unforeseen circumstances.

Some Air Next Holydays packages may have specific cancellation and refund conditions. Where specific conditions are provided with a package or booking, those conditions may apply to that booking.

Air Next Holydays may update this Refund Policy from time to time. Changes will be published on this page together with an updated revision date.